About

BeLive Ventures is a company focused on providing business solutions and investments in emerging technologies and innovative ventures. They support startups and businesses by offering funding, strategic guidance, and resources to drive growth, innovation, and market expansion.

Job Scopes

• Owner Query Management: Act as the primary point of contact for property owners, addressing inquiries and resolving issues related to tenancy management and rental services.

• Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AI-powered tools to ensure efficient and accurate communication 

• Tenancy Support: Assist property owners in managing tenancy-related matters, including leasing agreements, rental payments, maintenance requests, and other property management concerns. 

• Service Quality Improvement: Monitor customer feedback and service quality, identify areas for improvement, and collaborate with internal teams to implement solutions and enhance overall service delivery.  

Job Requirements

•  Previous experience in customer service or project management, preferably in the hotel management, homestay field. 

• Excellent communicator with a strong command of the English and Mandarin language.

• Detail-oriented with the ability to identify and address issues promptly.

• Ability to manage multiple tasks and projects simultaneously.

• Possess own transport