About

OKX is a leading cryptocurrency exchange and financial services platform offering a wide range of services, including digital asset trading, wallet solutions, and blockchain-based financial products. Known for its user-friendly interface and advanced security features, OKX supports traders, investors, and institutions in managing and growing their digital assets.

Job Scopes

• Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner. 

• Proactively identify problems and promote solution through product and proceedoptimization to enhance user experience. 

• Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.

• Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.

• Communicate across departments, coordinate with others, and lead the team to achieve goals.

Job Requirements

• More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred. 

• Relevant experience and ability in data analysis, proficient in using software such as Office and XMind. 

• Strong logical thinking and problem analysis skills, with a through understanding of the business field and the ability to identify the roof cause of problems. 

Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes.