About

Our client is a leading e-commerce travel platform for authentic local experiences, with a strong presence across key Asia-Pacific markets. 

The company was established in 2014 with its headquarters in Taipei, Taiwan, and today it operates in more than 92 countries and 550 cities, offering access to over 30,000 products and services. It provides digitalization services that allow users to discover tours through a diverse selection of destinations, activities, and interests on the platform.

The company's success is built on innovation, a distinctive product portfolio, and digital-first capability. As they continue to expand their business, they are currently looking for talent who are passionate about building businesses, developing themselves, and improving consumers’ experiences. They provide talents with the resources, scale, and autonomy to help run their operations, ensuring that their employees have the opportunity to rotate across businesses, accelerate their career path, and make a lasting impact on the region's travel industry.

Now they are expanding their team, hence they are looking for more talented candidates to be part of their team.

Job Scopes

• Deliver exceptional customer service and manage customer needs through our cutting-edge communication channels - phone, email, and chat. Be the superhero our customers rely on!
• Collaborating with both internal and external parties, igniting daily operations to enhance workflow efficiency and revolutionize work processes. Be the catalyst for seamless operations!
• Skillfully documenting and categorizing interactions and issues with precision and accuracy in our state-of-the-art systems. Your attention to detail will set new standards for excellence!
• Embrace accountability for meeting individual and team goals, driving success, and surpassing expectations. Get ready to exceed all targets!
• Dive into exciting ad-hoc tasks and projects that will challenge and inspire you. Your proactive mindset will make a real impact on our dynamic environment!

Job Requirements

• Passed in SPM / fresh graduates are welcome
• Proficient in English, Mandarin (Speak, Read, Type) & Cantonese (Speak, Read) 
• Rotational shift with 5 working days between Monday - Sunday. [7am to 4pm / 9am to 6pm / 12pm to 9pm / 5pm to 2am (WFH for the night shift)]
• Have no issue based at KL Gateway Office.