About

Our client is a 5 star award winning largest Resort and Casino which located at the heart of Philippines. Aside from their remarkable hotel size of having more than 800 rooms to offer to their guests, they also offer a variety choices of luxurious dining, gaming facilities, and including some high-end entertainment theatre for the people.

They are now looking to expand the team by offering a 18 months of Management Trainee Program to talents who aged 21 and above, who are proficient in both Mandarin/ Korean and English!

Job Scopes

• Provide a high standard of customer service considering patron specific preference sand customs.
• Provide Hotel services assistance focusing on Chinese and/or Korean patrons.
• Provide Gaming (operations and marketing) related services focusing on Chinese and/or Korean patrons.
• Serve as a resource in terms of information related to nationality customs, habits, of Chinese and/or Korean patrons
• Perform training and orientation to team members when needed to be related to Chinese and/or Korean culture, habits, and behavior.
• Provide information about facilities, entertainment and benefits of Resort.
• Deliver the current promotions and events information to the members and encourage members to join the promotion and events.
• Report any incidents to the Supervisors and direct complaints to appropriate departments and managers.
• Collect feedback from members and customers and report to supervisors in order to improve the service standard and facilities.
• Keep confidentiality of all necessary policies and customer information.
• Other tasks related to Integrated resort operations as needed by the department.

Job Requirements

• It is critical that the candidate for these roles possess deep knowledge and experience on Mandarin cultural behavior/patterns/customs;
• Must be fluent in both Mandarin/ Korean and English.
• Age above 21 years old;
• Have no issue to relocate and work in the Philippines from Oct'19 onwards;
• Any work or trainee experience related to Integrated resorts or hospitality is an advantage;
• Minimum College graduate;
• Working knowledge of Microsoft Office;
• Detail-oriented, excellent organization and communication skills.