About

Our client is one of the top licensed cryptocurrency exchange companies in China. Over the years, they have rapidly expanded their offices and have their branches set up in US, Europe, S. Korea, Japan, and many more countries.

At the moment, they are serving millions of users in more than 100 countries worldwide, with a daily transaction volume of USD 1.5 billion.

They are now expanding their Malaysia team, by looking for English Speaking Customer Service/ Team Leader to support their growing demand from the US/ UK market.

Job Scopes

• Develop the project schedule and plan to ensure timely completion of the project. 
• Effectively planning and managing assigned projects, ensuring delivery within agreed budget and time scales through all stages of the software development lifecycle. 
• Planning and coordinating the engagement of all project resources including internal business/technical resources and vendor/external resources. 
• Proactively leading resources to ensure that they are working efficiently and achieving the objectives set for them. 
• Managing risks and issues which have been identified by engaging the relevant teams. 
• To prepare Management status reports which are accurate and concise to reflect project progress.
• Govern the Change Management process to ensure the original project scope is tightly controlled.
• Conduct project post mortems & create a recommendations report.

Job Requirements

• At least a bachelor’s degree in information technology or comparable degree, with project management and service management capabilities. 
• Minimum 3 to 5 years working experience in Information Technology or related field. 
• Experience in IT project management and coordination of local project implementation/execution. 
• Required Languages: Mandarin and English. 
• Has a consistent record of leading strategic initiatives. 
• Strong communicator, strong organizing abilities and process-oriented work style. 
• Driven And Assertive and ability to work independently. 
• Demonstrate strong analytical and problem solving skills with a high attention to detail. 
• Strong business planning skills and financial acumen. 
• Strong interpersonal skills including demonstrated ability to collaborate and influence leaders. 
• Demonstrable experience in business planning and operations skills (dashboards/KPIs, managing business rhythms, systems thinking, etc.) 
• Excellent interpersonal skills with the ability to works well in collaborative situations