Apply Job
NATIVE KOREAN CUSTOMER SERVICE EXECUTIVE
MYR9000.00 - 10000.00
Call Center/ Business Process Outsourcing (BPO)/ IT-Enabled Services
Posted by 29/06/2023
About
Our client is one of the fastest-growing Business Processing Outsourcing (BPO) that specializes in delivering a wide range of services, including customer support, technical support, data entry, and back-office operations.
With its headquarters in India, the company has a presence in several other countries, including the United States, Singapore, and China, providing high-quality services to clients across various industries such as healthcare, travel, aviation, finance, and technology.
Job Scopes
- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle a high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.
Job Requirements
- Excellent command of written and spoken Korean and English (Native and TOPIK 6 are welcomed to apply)
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners, and communication skills.
- Willingness to work in shift rotations (am/pm shift) and able to work on public holidays and weekends.
- Stress tolerance and ability to work under pressured environment.
- Required to have own transportation arrangement (Company is reachable via LRT)
- Education Level: Min Diploma/Degree Holder
Other Relevant Job(s)