About

Our client is an award-winning business process outsourcing company, specializing in contact center service where they deliver excellent quality customer experience to their customers.

The services they provide include customer support, telemarketing, lead generation, and customer survey across key industries such as Information Technology, Beauty, Media, Telecommunication, Shipping, and Financial Services.

The company provides IT outsourcing services to clients by fulfilling their IT requirements and managing the IT infrastructure for clients.

The company is headquartered in Petaling Jaya, with another presence near KLCC, Kuala Lumpur.

Job Scopes

• To assist in leading the Human Resources department with maximum of 3 in the team.
• To monitor and maintain employee personal data, attendance and leave records.
• To issue employment letters i.e. offer letter, confirmation, termination, increment, transfer letter and other letters.
• To advertise and interview new candidates, if required.
• To conduct new employee orientation with HR briefing to foster positive attitude and educate the SOP toward organizational objective.
• To ensure a conducive environment in the office and call floor.
• To ensure all correspondence from applicants via email or social media platforms are replied to within three (3) working days.
• Conduct employee orientation and facilitate new joiners and regularly update the database of each employee.
• Conduct exit interviews for employees who have resigned.
• To keep a record of insurance for employees and get IT renewed on time.
• To manage the staff attrition and increase employee retention.
• To deal with grievances and implement disciplinary procedures for employees.
• To review and amend employee handbook and other standard operating procedures from time to time.
• To undertake additional responsibilities or perform ad-hoc tasks as and when required by Assistant HR Manager

Job Requirements

• Candidate must possess at least an SPM / Diploma or relevant certificate in any field.
• Fluent in Mandarin and English (Both Spoken & Written)
• Minimum of 3 years experience in the HR field (call center industry is advantageous)
• Possess knowledge about Msia HR law in order to update the SOP
• Computer literate with a positive working attitude and ability to work in a fast-paced and dynamic environment
• Independent, proactive and self-driven
• Have no issue starting work immediately or within a short notice period.